Sony Authorized Dealer
Did you know Electronic Express is a Sony Authorized Dealer?
ElectronicExpress.com Sony Authorized Dealer
Why should I buy from an authorized dealer? What do I get out of that?
Plenty! Only authorized dealers are fully trained by Sony to answer questions about how to operate your new Sony DVD player or camcorder or how to connect your Sony Bravia™ television to that wonderful new home theater sound system.
Only authorized dealers have access to Sony product managers and specialized customer service representatives. Often Sony makes special product promotions available only from authorized dealers.
In addition Sony Authorized Internet Dealers are required to:
· Provide a toll-free telephone number for customer product inquiries
· Provide an e-mail product inquiry service with 24-hour response time
· Provide notice of the level of security offered to customers for online transactions
· Display the dealer’s policies on privacy and use of customer information
· Send order status via e-mail within 12 hours of order placement
· Ship products within 48 hours of order acceptance
· Provide customers with the option to pick up products at a retail store
· Offer convenient return procedures
· Offer “white glove” delivery and setup service for major home audio-video systems or components
· Provide a customized installation guide and offer installation for mobile electronics products
Sony authorized dealers are required to take steps to ensure the integrity of your Sony purchase. Some unauthorized dealers have sold products with altered or obliterated serial numbers. Products with tampered serial numbers void the Sony Products Warranty. In addition, there have been reports of unauthorized dealers selling used products as new.
Sony has not audited unauthorized e-tailers or other unauthorized dealers to determine if they meet the high customer service standards that authorized dealers are required to meet. As Sony generally has no relationship with unauthorized e-tailers, if you experience any difficulty with their service, Sony may be unable to help you.
Sony recommends you purchase its consumer electronics products only from Sony Authorized Internet Dealers.
Tags: electronicexpress.com, hdtv, sony, tv
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